Pollsyby lab89
Installation guide

Add Pollsy to your Thank you and Order status pages

Shopify places app blocks through its checkout editor. It takes about two minutes and works on every Shopify plan.

  1. Open the checkout editorIn Shopify admin go to Settings → Checkout → Customize. Or use the "Open checkout editor" button in Pollsy, which takes you straight there.
  2. Switch to the Thank you pageUse the page selector at the top of the editor and choose Thank you.
  3. Add the Pollsy blockClick Add block (or the Apps icon), choose Pollsy survey, and drag it where you want it. Just under the order confirmation works best.
  4. SaveClick Save in the top right. The survey is now live for new orders.
  5. Repeat for the Order status page (optional)Switch the page selector to Order status and add the block again. Customers who skipped the survey can answer when they come back to track their order. If they already answered, it stays hidden.
  6. Check it worksPlace a test order. In Pollsy → Installation the page shows "Installed" once the editor has shown the block, and "Live" after the first order.

FAQ

Do I need Shopify Plus?

No. The Thank you and Order status pages work on every Shopify plan.

What do "Not added yet", "Installed" and "Live" mean?

Installed: Pollsy has seen its block in your checkout editor. Live: the survey has been shown on a real order. If you added the block but it still says "Not added yet", open the checkout editor once so Pollsy can detect it.

I added the block but nothing shows.

Check three things: the block is saved on the right page in the checkout editor, the page is ticked under "Where the survey appears" in Pollsy, and you opened Pollsy at least once after installing (that loads your survey).

Can I change the colours and fonts?

The survey uses your checkout branding automatically, so it always matches your store. Change it in Settings → Checkout → Customize → Branding. In Pollsy you can still pick sizes, corners, spacing and answer layout.

Will customers see the survey twice?

No. Once a customer answers, the survey is hidden on the Order status page for that order. If they only answered part of it, it picks up where they left off.

Where do the answers go?

Into Pollsy’s results and CSV export, onto the order in Shopify (under Additional details), and onto the customer’s Klaviyo profile if Klaviyo is connected.

How do thank-you codes work?

Turn them on in Survey settings. Each customer who answers every question gets their own single-use code, created automatically in Shopify Discounts.

Pollsy is made by Lab89.