Pollsyby lab89How can we help?
Using Pollsy already? The fastest answers come from the Help button inside the app, any time of day. Otherwise check the FAQ or send us a message: a person replies within 24 hours, 7 days a week.
FAQ
Do I need Shopify Plus?
No. The Thank you and Order status pages work on every Shopify plan.
What do "Not added yet", "Installed" and "Live" mean?
Installed: Pollsy has seen its block in your checkout editor. Live: the survey has been shown on a real order. If you added the block but it still says "Not added yet", open the checkout editor once so Pollsy can detect it.
I added the block but nothing shows.
Check three things: the block is saved on the right page in the checkout editor, the page is ticked under "Where the survey appears" in Pollsy, and you opened Pollsy at least once after installing (that loads your survey).
Can I change the colours and fonts?
The survey uses your checkout branding automatically, so it always matches your store. Change it in Settings → Checkout → Customize → Branding. In Pollsy you can still pick sizes, corners, spacing and answer layout.
Will customers see the survey twice?
No. Once a customer answers, the survey is hidden on the Order status page for that order. If they only answered part of it, it picks up where they left off.
Where do the answers go?
Into Pollsy’s results and CSV export, onto the order in Shopify (under Additional details), and onto the customer’s Klaviyo profile if Klaviyo is connected.
How do thank-you codes work?
Turn them on in Survey settings. Each customer who answers every question gets their own single-use code, created automatically in Shopify Discounts.
Message the team
Pollsy is made by Lab89.